First check that the student's device is connected to the Internet. In addition, there could also be issues with your local Internet connection. Loading issues could be a result of insufficient bandwidth. SELweb servers are able to support tens of thousands of students at the same time, but there must be sufficient bandwidth in the classroom or school for each student’s device to reach those servers. We recommend that schools limit the number of students who will be using SELweb at any given time so that each student will have at least 2 megabits/second while they are using SELweb.
For example, if students are using 20 wireless devices and connecting through a single wireless access point (often a little box with stubby antennae attached to the wall or ceiling), this wireless box MUST provide at least (20 * 2) = 40 megabits of bandwidth.
Secondly, loading issues could be a result of firewall settings. Please contact your school or district IT department to add the SELweb whitelist settings to the network firewall or to check if the specific device(s) have the correct firewall settings. If your school or district IT department has not been in contact with xSEL Labs regarding SELweb firewall settings, please have them contact firstname.lastname@example.org
If the pages continue to load slowly and begin to affect the student’s performance (i.e. the student is becoming tired or frustrated), log the student out of the SELweb assessment, and please contact xSEL Labs at email@example.com.